Location:	Costa Rica
Website	BookMaker.com - BetCRIS.com - BetDSI.com
Rating:	Bookmaker: B , CRIS: B, Diamond: B, LasPalmas: B, BetLasPalmas.com

Further Information: Bookmaker.com is the US facing offshoot of website and sportsbook BetCRIS. This company also hosts and markets and distributes the Diamond Sportsbook Brand. All are located in the same place of operation in Costa Rica, and use the same software and interface technology. Although these are all essentially the same company, grades are different based on the amount of positive vs. negative feedback we receive for each brand. Also, grades are based on how much effort the company may put into one brand vs. another. These grades will never differ greatly because they share the same ownership but not necessarily the same managers.

Bulletins:

August 25, 2010 Bookmaker and Sister Sites Downgrade. Bookmaker and sister sites CRIS, Diamond, and BetLasPalmas will pay you if you win, so that is not the reason for this downgrade. This downgrade is for recent complaints about reliability of customer service. Also, upper management/ownership has made some marketing decisions that we find to be unscrupulous and we have simply decided to downgrade them all as a result to keep people alert.

December 27, 2009 BetCRIS/Bookmaker (Rating A) Group Acquires Struggling LasPalmas. Bookmaker Company absorbs all players and debts and has already started paying off back owed players.

Bookmaker Upgraded to A Rating. Long time industry leader back to "A" status after we receive a multitude of emails discussing fast payouts. Also, newer betting module/software is very impressive and works smoothly. "BetPoints" Reward program that rewards customer action is a hit with players.

July 10, 2009 BetCRIS, parent company of Bookmaker and long time pioneer in online gaming, upgraded to B+. The company has improved and recovered since a series of bad decisions back at the start of the year. BetCrIS does not accept U.S. players but it's sister site Bookmaker (Rating B+) does.

May 18, 2009 BetFirstClass now offering incoming/outgoing transfers with BetCris (SA Rating B+). The amounts are $500 minimum and $20K max. Book to book transfers give players options. $25 fee applies.

March 23, 2009 Bookmaker, Diamond, CRIS Upgraded to B+. All recent slow pays that we have been monitoring have been taken care of and the books seem back on track.

February 17, 2009 Bookmaker pays 'no-pay' complainant. Gives player full reimbursement and a bonus for his troubles.

February 16, 2009 Bookmaker.com, BetCris, Diamond Sportsbook Group Downgraded to B Rating. Player complains of two month + waiting period for payout as well as rude and clueless service reps. Another player writes in complaining about spam and harassing phone calls from Bookmaker.

December 26, 2008 - Bookmaker downgraded to A Rating from A+. Recent management decisions show a chink in the armor of this successful sportsbook. READ MORE

September 28, 2008 - Top Rated Sportsbook Bookmaker and it's sister sites BetCris and Diamond offline all Sunday. Says customer service rep: "Yesterday for reasons beyond our control the site was down for way longer than we expected." Sportsbook Advisor confirms it was a "Denial of Service Attack". Sites are back online and status is normal.

April 27, 2008 - Bookmaker (SA Rating A+) initiates beta version of new betting modules.

March 6, 2008 - Bookmaker makes special offer to visitors to this website. March Madness Bracket Contest free entry with deposit, as well as free hat - Click here for Offer Details

November 15, 2007 - BookMaker $10,000 Turkey Day Give Away. Click Here for More

Articles on File:

Downgrade for Bookmaker.com (December 2008)